Case files

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FILES ON THE DESK 17 docs
DOC 01SHIPPED

The product

TASK
Design and build simple and intuitive interfaces focusing on mobile-first approach.
PROBLEM
The original desktop app had grown over the years. Customers spend more time in the field than in their office, and need the ability to use the app on a device they always have at hand.
SOLUTION
  • Map the current state of assigned modules, if exists.
  • Define user flow, asign roles and access.
  • Design and test a functional prototype before shipping.
DOC 01DEMO

Brief

TASK
Create a solution to improve CX for reporting a car accident.
PROBLEM
Current accident claim process is complex and time-consuming. People often feel stressed and are prone to make mistakes, when filling out personal or vehicle information.
SOLUTION
  • Rather than reinventing what is already digitalised I focused on improving the exisitng process with unique approach. Why focus only on the insurance claim and not the driver?
  • Intuitive design that reduces cognitive load and provides clear guidance throughout the reporting process.
  • No more drawing cars and the accident scene.
DOC 01ARCHIVED

Brief

TASK
Redesign the site to its next version with a focus on answering customer questions.
PROBLEM
Prices had to be requested, there was no information on materials, and getting in touch meant leaving the website.
SOLUTION
A new design built on research and process mapping, with three new interactive parts: a price calculator, a materials page and a contact form.