UX/UI DESIGN CASE STUDIES

Case files

Open a folder to browse its documents.

FILES ON THE DESK 17 docs
DOC 01SHIPPED

The product

TASK
Design and build the screens of one web app that runs a company’s daily agenda, for very different people on very different devices.
PROBLEM
The modules had grown over the years, and the way people really used them no longer matched the way they were meant to be used. There had never been a designer on the product.
SOLUTION
  • Mapped every module before touching it: code review, database inspection and a written workflow of how it is actually used.
  • Defined user roles and access: who can see, enter and edit what.
  • Handed over specs a developer does not have to guess at, with states, roles and exceptions.
  • Cut full-page postbacks and added skeleton states, so an empty page is never mistaken for a fault.
  • Shipped in four languages, including the screens where the translations are edited.
DOC 01DEMO

Brief

CLAIM primary lockup, submark and one-colour version
Primary lockup, submark and one-colour version
TASK
Create a solution to improve CX for reporting a car accident.
PROBLEM
Current accident claim process is complex and time-consuming. People often feel stressed and are prone to make mistakes, when filling out personal or vehicle information.
SOLUTION
  • The whole method is built on the European Accident Statement with revisions.
  • Out of scope: the green card, the insurer’s claim handling, the web form for the second driver and country-specific legal values.
DOC 01ARCHIVED

Brief

TASK
Redesign the site to its next version with a focus on answering customer questions.
PROBLEM
Prices had to be requested, there was no information on materials, and getting in touch meant leaving the website.
SOLUTION
A new design built on research and process mapping, with three new interactive parts: a price calculator, a materials page and a contact form.